Welcome to Dubu Bakery's Refund Policy. This policy outlines the terms and conditions for requesting refunds for products purchased through our website. Please read this policy carefully before making a purchase. By placing an order, you agree to abide by the terms outlined below.
Eligibility for Refunds
We offer refunds under the following circumstances:
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Incorrect or Damaged Products: If you receive products that are damaged during shipping or are not the items you ordered, you may be eligible for a refund or replacement.
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Quality Issues: If the product you receive does not meet our quality standards, you may be eligible for a refund or replacement.
Process for Requesting Refunds
To request a refund, please follow these steps:
- Contact our customer support within 48 hours of receiving the product.
- Provide clear photographs or evidence of the issue, including images of any damage or quality concerns.
- Our customer support team will review your request and may require additional information for assessment.
Refund Approval
If your refund request is approved, you may be eligible for:
- Full Refund: If the issue is validated, you will receive a full refund for the purchase price of the product.
- Partial Refund: In some cases, we may offer a partial refund depending on the nature of the issue.
Refund Processing
Refunds will be processed using the same payment method used for the original purchase or in your wallet account. Please allow up to 3 business days for the refund to appear in your account.
Exclusions
The following situations are not eligible for refunds:
- Change of mind or taste preferences after purchase.
- Failure to properly store or handle products after delivery.
- Delayed deliveries due to reasons beyond our control (e.g., shipping delays, natural disasters).
Contact Us
If you believe you are eligible for a refund or have any questions about our refund policy, please contact us:
- Website: www.dububakery.com
- Email: [email protected]
Changes to the Refund Policy
Dubu Bakery reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the revised version will be effective immediately upon posting.
Conclusion
Thank you for understanding our Refund Policy. We strive to provide you with the best products and service, and we are committed to addressing any issues that may arise. If you have any questions or concerns, please don't hesitate to contact us. Your satisfaction is important to us.